YUAN

FAQ

Clear answers on orders, shipping, fabrics, and garments — so you can choose with confidence.

How long does order preparation take?

Orders are usually prepared within a few business days, depending on availability. We will confirm the timing when the order is confirmed.
Do you ship to all governorates?

Yes, we cover most areas. Shipping cost and timing appear at checkout, or we can confirm them when you contact us.
Can I change or cancel an order?

Yes, before preparation starts. Contact us immediately with the order number and we will help based on the order status.

Do the photos match the real colors?

We aim for accurate photos of fabrics and garments, but lighting and screens can show small differences. Check the description, and contact us if you need confirmation.
Can I request a fabric sample?

For some fabrics, yes. Contact us with the fabric type and code if you have it, and we will confirm what is available.
How do I choose the right fabric or item?

Start with the use, size, and material, then review the details and variants on the product page. If you are unsure, our team will guide you.

How do I contact customer service?

From the Contact us page, or by email at info@yuan-eg.com, and we will reply as soon as we can.
What payment methods are available?

Available payment methods appear at checkout, based on what the store offers at the time of the order.

Still need help?

Send us your question and we will reply

If you do not find an answer here, the Yuan team can clarify fabric and garment details before you order.